Privacy Policy

At Vanessa Mitchell Hair & Style, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

• Personal Information: Name, email address, phone number, and other details submitted through forms.

• Usage Information: Data collected through cookies and analytics tools about your interaction with our website.

2. How We Use Your Information

• To provide and manage services such as consultations and styling.

• To respond to inquiries and communicate via SMS and email.

• To improve our services and user experience.

3. Sharing of Information

• We do not sell or share your personal information for marketing/promotional purposes.

• We may share data with subcontractors for support services such as customer service.

• We comply with all U.S. data privacy laws and respect your right to data protection.

4. Mobile Information Use No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security We implement reasonable security measures to protect your data.

6. Payments All payments are processed securely through Stripe. We do not store your payment information.

7. Contact Us If you have questions or concerns, contact us at: VanessaMitchellhair@gmail.com or (856) 856-2605

Cancellation, Refund and Deposit Policies

Our cancellation policy is designed to respect the time of our stylists and other clients:

• Cancellations more than 7 days before appointment: Full refund

• Cancellations 3-7 days before appointment: 50% refund

• Cancellations less than 3 days before appointment: No refund

Please note: If you dispute a charge after violating our cancellation policy, an additional fee may be applied to your account.

Deposit System

To secure your appointment, we require the following deposits:

• Services $100+: 100% upfront payment required

• All other services: 50% deposit required

Deposits are non-refundable for last-minute cancellations and secure your specific time slot with our stylists.

First-Time Clients:

• No-shows or last-minute cancellations may result in the inability to book future appointments.

• For styling services (excluding clipper cuts), a consultation is required before booking. This includes braids, locs, blowouts, and color services.

Client Communication Preferences

At Vanessa Mitchell Hair and Style, we want to communicate with you in the way that suits you best. Please let us know your preferences:

• Text messages for quick updates and reminders

• Emails for detailed information and receipts

• Both text and email

You can update your communication preferences at any time through your client portal or by contacting our front desk.

Refund Policy

We strive to deliver an excellent salon experience. If you are dissatisfied with a service, please notify us within 48 hours of your appointment. Our refund policy is as follows:

• Service Refunds: Refunds are issued only if the service was not rendered or if there was a technical error during service. Dissatisfaction with a completed service may be resolved with complimentary adjustments where applicable, not a full refund.

• Product Refunds: Products purchased at the salon may be returned unopened within 7 days for a full refund. Opened or used products cannot be returned unless defective.

• No Refunds on Deposits: Deposits made to secure appointments are non-refundable, especially in cases of cancellations made less than 3 days prior.

• Processing of Refunds: Approved refunds will be issued via the original payment method within 5-10 business days.

Please direct any refund inquiries to VanessaMitchellhair@gmail.com or call (856) 856-2605.